Starbucks Releases Apology Letter To Tempe Police Officers Over 4th Of July Mistreatment

If you have not been keeping up on current events, Tempe Arizona police officers were asked to leave a Starbucks coffee shop on  July 4th; a complaining customer claimed they did not feel safe with the police officers present in the shop.

It turns out that the police officers were drinking coffee at the shop before their shift when a barista walked over to them and asked them to move out of the line of sight of the complaining customer. Why did the customer not feel safe around the police? The police officers on break, enjoying a cup of coffee, interfering with their meth sales? The barista should have told the customer to leave. The police officers were also customers. Poor judgment call, no matter how polite the message was delivered.

President of the Police Union, Rob Ferraro, said this type of treatment of police officers have been increasing.

If you are like I am, then you value our police officers in the job that they do day in and day out. The society has changed over the last 8 to 10 years in respect has disappeared for those who deserve and command respect. Who is to say that this complaining customer did not pull off a joke to see if the store would remove the police officer?

Rossann Williams, executive vice president, president U.S. Retail for Starbucks Coffee Company drafted and released an apology to the Tempe Police Officers for the way they were treated. Here is the letter in full:

An Apology to the Tempe Police Department
July 07, 2019

Dear Chief Moir and the entire Tempe Police Department,

Thank you, Chief Moir, for the conversation today.  On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4.

When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable.

At Starbucks, we have deep appreciation for your department and the officers who serve the Tempe community. Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place.

Our strong relationship with the Tempe Police Department has provided us the opportunity to host several “Coffee with a Cop” events in area stores, which bring residents and police together to discuss relevant issues and find common ground. We look forward to continuing to strengthen our relationship with you, and we agree that the experience of your officers requires an important dialogue – one that we are committed to being part of.

What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.

I will be in Tempe this evening and welcome the opportunity to meet with any of you in person to address concerns or questions.


Rossann Williams
executive vice president, president U.S. Retail
Starbucks Coffee Company

Well now. I guess Now a new Precedent has been set in this country. People can now go into a place of business, and dictate who they like and don’t like.

  • “I don’t’ feel comfortable around a certain race.”
  • “I don’t feel comfortable around a certain sexuality person.”
  • “I don’t feel comfortable around gang bangers”
  • ” I don’t feel comfortable…..yadda, yadda, yadda.”

I don’t like Your Tennis shoes because of the flag like Kaepernick did to Nike.

I wonder if Starbucks will close all stores for a day and have mandatory employee police sensitivity training. The issue I see is position. This is a managerial responsibility to make such a decision/enforcement; not that of a barista. The police officers handled it very honorably.

I wonder how that uncomfortable customer would have felt if something went down in Starbucks after the officers left. The police have become the new minority in this country, unfortunate. These men and women put their lives on the line to protect us every day. They deserve respect; we shouldn’t let those corrupt cops destroy the image and dedication of the good cops.

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